eSIMs | How to Activate & Where to Get Help | Metro by T-Mobile (2024)

Table of Contents
What's an eSIM? Download your eSIM Apple iPhone Samsung Google Pixel Motorola Other Apple iPhone Samsung Google Pixel Motorola Other Activate on eSIM How to find your EID number: Get help FAQ What devices support eSIM at Metro by T-Mobile? Can I use the same rate plan on eSIM as I do for a physical SIM? Can I keep my current rate plan when I move to eSIM? Can my Metro by T-Mobile eSIM capable device support two lines? What happens if I accidentally delete my eSIM from my phone? How do I get it back? Does this mean that you have my data backed up somewhere when I want to delete it? How do I know if my iPhone is unlocked? Can I still use my eSIM if I travel internationally? FAQs
  • What's an eSIM?
  • Download your eSIM
  • Activate on eSIM
  • How to find your EID Number
  • Get help
  • FAQ

What's an eSIM?

  • Embedded SIM (eSIM) is just a SIM card gone digital. Like a SIM card, an eSIM provides your connection to the Metro by T-Mobile network.
  • eSIM provides an easier device set up experience, without the need to insert or replace a physical SIM card.

Download your eSIM

I purchased a new Metro device activated on eSIM

Before you begin, power on your device, and make sure you’re connected to Wi-Fi.

Apple iPhone
  • Duringthe initial setup, you will see "Setting Up Cellular" screen. Your device will automatically download your eSIM profile and you will be connected to the T-Mobile network.
See Also
Get a 100% Free eSIM - incl. Data [Deals in 2024]Esim Card Online Activation for Smartphone & SmartwatchAbout eSIM on iPhoneHow to get eSIM QR Code | Step-by-Step Process

Samsung
  • Duringthe initial setup, you will see the "Preparing for mobile connection" screen. Your device will automatically download your eSIM profile and you will be connected to the T-Mobile network.

Google Pixel
  • Duringthe initial setup, you will see the "Connect to Metro by T-Mobile" screen. Tap on ‘Connect’ to download your eSIM profile and you will be connected to the T-Mobile network.

Motorola
  • Duringthe initial setup, you will see the "Use Metro by T-Mobile" screen. Tap on ‘Activate’ to download your eSIM profile and you will be connected to the T-Mobile network.

Other
  • Duringthe initial setup, you will see the "Connect to Metro by T-Mobile" screen. Tap on ‘Connect’ to download your eSIM profile and you will be connected to the T-Mobile network.

I brought my own eSIM compatible device and activated on eSIM

Before you begin, make sure you’re connected to Wi-Fi.

Apple iPhone
  1. Watch for a Notification on your device that an eSIM from Metro by T-Mobile is ready to be set up on your phone
  2. Tap the Notification to download your eSIM and connect to the T-Mobile network

If you did not receive the Notification, follow these steps:

  1. From your home screen, tap Settings > Cellular > Add eSIM
  2. Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below
  3. Tap Add Cellular Plan

Samsung

  1. Watch for a Notification on your device that Your eSIM is ready to add
  2. Tap ‘Add eSIM’ on the notification to download your eSIM and connect to the T-Mobile network

If you didn’t receive the Notification, follow these steps:

  1. From your home screen, tapSettings>Connections>SIM Manager>Add eSIM
  2. SelectMetro by T-Mobile, thenAddto download your eSIM and connect to the T-Mobile Network

Google Pixel
  1. Watch for a Notification on your device that Your Metro by T-Mobile eSIM is ready to add
  2. Tap the notification and Tap ‘Connect’ to download your eSIM and connect to the T-Mobile network

If you didn’t receive the Notification, follow these steps:

  1. From your home screen, tapSettings>Network & Internet
  2. Next toSIMs, choose the plus symbol (+)
  3. TapDownload your eSIM>Next
  4. SelectMetro by T-Mobile, thenActivateto download your eSIM and connect to the T-Mobile Network
  5. Once your eSIM finishes downloading, tapSettings> Metro by T-Mobile and turn onUse eSIM
  6. TapSwitch to Metro by T-Mobile to connect to the T-Mobile Network

If you’re prompted to scan a QR code, please have your IMEI and EID ready and give us a call:1-800-937-8997. To find your IMEI and EID dial *#06# from your phone.

Motorola
  1. From your home screen, tapSettings>Network & Internet
  2. Next toMobile network, choose the plus symbol (+)
  3. TapDownload a SIM instead>Next
  4. SelectMetro by T-Mobile, then Downloadto download your eSIM and connect to the T-Mobile Network
  5. Once your eSIM finishes downloading, tapSettings> Metro by T-Mobile and turn onUse SIM
  6. TapTurn on Metro by T-Mobile to connect to the T-Mobile Network

If you’re prompted to scan a QR code, please have your IMEI and EID ready and give us a call:1-800-937-8997. To find your IMEI and EID dial *#06# from your phone.

See Also
How to Get an eSIM QR Code

Other
  1. From your home screen, tapSettings>Network & Internet
  2. Choose Add SIM
  3. Tap Set up an eSIM
  4. Select Metro by T-Mobile, then Set up to download your eSIM and connect to the T-Mobile Network
  5. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and Toggle SIM OFF to ON
  6. Tap TURN ON to connect to the T-Mobile Network
eSIMs | How to Activate & Where to Get Help | Metro by T-Mobile (1)
  • SM-DP+ Address: T-MOBILE.GDSB.NET
  • Activation code:[Blank]
  • Confirmation code: [Blank]

Still having issues?

  1. Make sure you’ve already activated your eSIM online or with a Metro by T-Mobile support team.
  2. Update your device software to the latest version.
  3. Connect your device to Wi-Fi and make sure you can access the internet.
  4. Follow the steps listed above to finish activating your eSIM.

Activate on eSIM

  • Is my device eSIM compatible?
    • Apple - iPhone XR and above
    • Samsung - Galaxy S Series and Note 20 and Above
    • Google - Pixel 7 and above
    • Motorola - Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+ 2023 and newer models, Motorola Moto G 5G 2023
    • TCL- TCL 50 XL 5G
  • How do I Activate my eSIM compatible device?
    • New customers can Activate from the Metro by T-Mobile website
    • Existing customers can switch to an eSIM compatible device by going to Switch Device in MyAccount
    • Call Metro Customer CARE (1-888-8metro8)
    • Go to a Metro-by-T-Mobile Store (Find a store)
  • What if my device is not eSIM compatible?
    • If you need a Metro by T-Mobile SIM card, see our SIM card page to order online. You can also find one in a Metro by T-Mobile store

How to find your EID number:

  • Apple iPhone
    Go to Settings > General > About
  • Android
    Go to Settings > About Phone > SIM Status or Status Information

Get help

  • Metro by T-Mobile Help and Support.

FAQ

What devices support eSIM at Metro by T-Mobile?
  • Apple - iPhone XR and above
  • Samsung - Galaxy S Series and Note 20 and Above
  • Google - Pixel 7 and above
  • Motorola- Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+ 2023 and newer models, Motorola Moto G 5G 2023
  • TCL- TCL 50 XL 5G

Can I use the same rate plan on eSIM as I do for a physical SIM? Can I keep my current rate plan when I move to eSIM?

Yes! When you activate a new line of service for your smartphone’s eSIM, you will have the same rate plan choices you would for a physical SIM. If you want to swap your existing Metro-by-T-Mobile line of service to eSIM, then you will keep the same rate plan.

Can my Metro by T-Mobile eSIM capable device support two lines?

No, not at this time. Only one line of service can be activated on a single device.

What happens if I accidentally delete my eSIM from my phone? How do I get it back?

Go to a retail store or call care and we will give you a new eSIM.

Does this mean that you have my data backed up somewhere when I want to delete it?

No, Metro-by-T-Mobile does not maintain your personal data.

How do I know if my iPhone is unlocked?
  1. Go to Settings > General, and tap About.
  2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact Metro by T-Mobile Help and Support.

Can I still use my eSIM if I travel internationally?

Yes, international roaming with an eSIM works the same as roaming with a physical SIM.

eSIMs | How to Activate & Where to Get Help | Metro by T-Mobile (2024)

FAQs

ESIMs | How to Activate & Where to Get Help | Metro by T-Mobile? ›

Activating service with eSIM

On your computer or device, go to prepaid.t-mobile.com and click the banner to activate service with eSIM.

Continue Reading ›
How to activate T-Mobile eSIM for free? ›

Activating service with eSIM

On your computer or device, go to prepaid.t-mobile.com and click the banner to activate service with eSIM.

Find Out More ›
Where can I activate eSIM? ›

You can activate your eSIM from the device Settings > Cellular.

View Details ›
Does T-Mobile support eSIM carrier activation? ›

The T-Mobile Prepaid eSIM app is designed to activate a new T-Mobile prepaid line only on iPhones and Android devices equipped with eSIM. This app is particularly beneficial for travelers and those who want to test out T-Mobile's service before committing long-term.

Find Out More ›
How long does it take to get T-Mobile eSIM? ›

The eSIM profile is being downloaded. This can take up to 5 minutes. Choose Done. You have scanned your QR code and added your postpaid plan.

Read On ›
What is required for eSIM activation? ›

Activation of eSIM from self-care process through SMS is very easy and can be done at your convenience from home anytime. Type GETESIM<32-digit EID><15-digit IMEI> and send it to 199 from the Jio number you wish to activate eSIM on.

See Details ›
How do I get my T-Mobile eSIM QR code? ›

Talk to your Team of Experts to set up your postpaid plan. You will need to provide your device EID to the Expert to update your account. A QR code will be delivered to you via email for activation.

Learn More Now ›
How do I manually connect to eSIM? ›

Enter the eSIM information manually if necessary
  1. Contact your carrier to get the eSIM details you need to enter.
  2. Go to Settings.
  3. Tap either Cellular or Mobile Data.
  4. Tap Add Cellular Plan.
  5. Tap Enter Details Manually at the bottom of your iPhone screen.

Show Me More ›
Why won't eSIM activate? ›

Because the "Unable to Activate eSIM" is appearing during the combined installation/activation flow, it usually means your device is unable to INSTALL your eSIM. This is often because you don't have a stable internet connection to download and install your eSIM (digital SIM card).

Tell Me More ›
Do I have to call my carrier to activate eSIM? ›

With eSIM Carrier Activation, your carrier can assign an eSIM to your iPhone digitally at the time of purchase, or if you call your carrier for an eSIM after setup.

Explore More ›

What happens if my carrier doesn't support eSIM? ›

If your carrier doesn't support eSIM Carrier Activation or eSIM Quick Transfer, you can scan a QR code from your carrier instead.

Keep Reading ›
How do I convert my T-Mobile to eSIM? ›

9.090909090909092%
  1. To convert your physical T-Mobile SIM to an eSIM, follow these steps:
  2. Go to the Home screen. To open the menu, swipe up on the screen.
  3. Choose Settings.
  4. Scroll down. Choose Connections.
  5. Choose SIM manager.
  6. Choose SIM.
  7. Choose Convert to eSIM.
  8. Choose Convert eSIM.

Read More ›
How do I check my eSIM activation status? ›

Start off by going to Settings then pick SIM cards & mobile networks. Next, scroll down and choose Manage eSIM. Here, you'll find your activated eSIM. Don't forget to double-check that it's turned on.

View More ›
How to get a free eSIM? ›

You can get a free eSIM phone number instantly by downloading the Hushed app and signing up for a free three-day trial. This will give you a private phone number for Canada or the United States, with unlimited calling and texting.

Read More ›
How to get eSIM for free? ›

You can get a free eSIM phone number instantly by downloading the Hushed app and signing up for a free three-day trial. This will give you a private phone number for Canada or the United States, with unlimited calling and texting.

Read More ›
Do I need to pay to activate eSIM? ›

There are no fees to activate a device with an eSIM.

Continue Reading ›
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